Shipping and returns
Ready to ship items will ship no later than the next business day after payment is received. Made to order items will have specific production times within the listing information, usually 3-5 days. For custom orders, please see note below. Orders ship via USPS First Class mail with delivery confirmation. All orders come gift boxed and packed within a bubble mailer. You will receive your tracking info in a message the day your item ships.
International orders ship via USPS First Class International mail. Your customs form number will be included in your shipping notification so your package can be tracked until it leaves the US. International customers, please note that you are responsible for any import duty/Taxes/VAT Charges that your country may impose on you for purchasing merchandise from outside of your country. Please be aware of these charges and amounts for your individual country prior to making your purchase.
***For custom orders***
Custom orders will require payment up front. I will keep in close contact with you about the status of your custom piece.
It is my goal for my customers to be 100% satisfied. If you are unhappy for any reason with your purchase please contact me immediately upon receipt of your item/s. I will do my best to work with you and make you happy. If you would like a refund, simply return the item to me in its original unused condition within 30 days of receipt.
Returned items should be unused and unworn and must be returned in original packaging. I will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, I will also be happy to exchange the item.
Goods will only be accepted for return if they are returned within 30 days of delivery, unless I have notified you otherwise.
The item is your responsibility until it reaches me. Therefore for your own protection I recommend that you send the parcel using a delivery service that insures you for the value of the goods.
The cost of returning the item to me is your responsibility. Delivery charges are only refundable where goods are faulty and a refund is made.
Please also note I will refund an item if it is faulty, after a thorough check of the item. Please allow 7 working days for a refund to be processed.